Best Auto Repair in Blythewood, Chapin and Columbia

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Columbia

Blythewood

Chapin

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CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Royson's Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Royson's Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

ASSOCIATIONS

  • Car Care Aware

Testimonials

  • We arranged to get my son's car repaired here when they had trouble on the road. Were easy to work with over the phone. Replaced 2 tires for a fair price. Was very pleased with the helpful service!
    , 05/01/2022

  • Got an alignment for my 4runner after I installed a lift and had 33s put on. Did a great job and for a reasonable price. Would definitely recommend and will return.
    , 04/29/2022

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    Amazing and great service. Military friendly.
    , 04/25/2022

  • Had an appointment to drop my car off for an oil change and pick it up four hours later. After dropping it off, I went to pick it up four hours later and they hadn't even started on it. As I stood there, girl working at the desk clearly realized she had forgotten all about it. She offered some lame lie about why it wasn't ready and why it wasn't her fault, but ultimately said "I'm sorry, that's my bad." Then, in what must've been her attempt to correct the situation and make things right, she said "if you want to bring it back tomorrow, we can get you in." That's where the level of customer service is at this place right now. It used to be incredibly professional, but they have got the WRONG people working there at the moment. UPDATE: The owner of Royson's place called me shortly after I left. He was extremely apologetic and even offered to come pick my car up to take it to get an oil change. I didn't take him up on the offer but was blown away by the gesture. He went out of his way to make the situation right, and I extremely appreciated it. Changed this rating to five stars based on that call. I've always liked this place and will continue to go there.
    , 04/22/2022

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    Always get good service at Royson's. Great people work there.
    , 03/16/2022

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    Awesome customer service, and they never over charge.
    , 02/28/2022