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CUSTOMER SURVEY

ROYSON'S AUTOMOTIVE > CONTACT US > CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Royson's Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Royson's Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Preferred Location

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

  • Contact us

    Royson's K & A Automotive

    Royson's K & A Automotive
    3771 Covenant Rd
    Columbia, SC 29204
    803-738-8050
    Email Us | Get Directions

    Royson's Blythewood Auto

    Royson's Blythewood Auto
    10334 Wilson Blvd
    Blythewood, SC 29016
    803-786-2886
    Email Us | Get Directions

    Royson's Chapin Automotive

    Royson's Chapin Automotive
    851 Chapin Rd
    Chapin, SC 29036
    803-575-8873
    Email Us | Get Directions

  • hours

    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday
    Sunday

    8:00AM - 5:30PM
    8:00AM - 5:30PM
    8:00AM - 5:30PM
    8:00AM - 5:30PM
    8:00AM - 5:30PM
    Closed
    Closed

  • Vehicle tips

    • According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
    • The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
    • Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
    • Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
    • Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
    • A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
    • Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
    • Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
    • Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
    • Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
    • Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
    • Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
    • Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
    • Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
    • Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
    • Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
    • Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
    • Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
    • Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
    • Inspect the suspension system regularly. This will extend the life of the vehicle's tires.

ASSOCIATIONS

  • Car Care Aware

Testimonials

  • reviewicon
    Izzy and Bart are outstanding!! We got stuck on the side of the interstate with a flat tire. It was our spare and the second one that we had blown within an hour. We were in a bind. My boyfriend walked along the interstate to the next exit and was pointed in their direction for help. They were absolutely great. Izzy was so kind to give him a ride back to our car to get the tire, bring it back to the shop, and put a new one on the rim. Afterwards, Izzy came BACK out to help put the tire on himself. We couldn't be more grateful for these two!! We would definitely recommend this place to anyone. Such honest, kind people!
    , 05/10/2021

  • reviewicon
    Great service!
    , 04/27/2021

  • reviewicon
    Good customer service, quality workmanship, fair price.
    , 04/14/2021

  • reviewicon
    I trust Royson's because they are very thorough and always get my vehicle repaired in the time-frame promised. Their prices are fair and always what they say they are going to be with no surprises.
    , 03/06/2021

  • reviewicon
    Excellent customer service. They keep you informed on your vehicle status
    , 02/28/2021

  • reviewicon
    I had a great experience at Royson's, great people, would highly recommend.
    , 02/26/2021

TAP TO CALL NOW 803-738-8050 X
quick links
services
Royson's K & A Automotive

Royson's K & A Automotive
3771 Covenant Rd
Columbia, SC 29204
803-738-8050
Email Us

Royson's Blythewood Auto

Royson's Blythewood Auto
10334 Wilson Blvd
Blythewood, SC 29016
803-786-2886
Email Us

Royson's Chapin Automotive

Royson's Chapin Automotive
851 Chapin Rd
Chapin, SC 29036
803-575-8873
Email Us



Serving: Columbia, Columbia, Chapin, Irmo, Elgin, Lexington

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